Hercules Network

What it is

When a truck breaks down on the interstate, the driver calls their roadside plan, and a dispatcher has to find a tow or service shop near that truck, fast. Hercules Network is the screen that dispatcher works from, and the network of shops behind it. A Terry Co product, built in November 2026.

It comes in two parts: a public website where shops join free, and the app where dispatch teams search, call, quote and follow every job until the truck arrives.

The website: sendhercules.com

The front door, written for tow and roadside service shops. It explains how a job reaches a shop, lets a shop join in a few minutes, and has a page for dispatch teams, plain answers to the usual questions, and a demo of the app that runs on sample data in the browser.

The homepage on a computer and a phone. The animation walks one job from the breakdown to "I'm with the driver".

• Free to join, nothing to install. No app and no password for shops: a job arrives as a text link, and changing details takes a code sent by email.
• Already listed. Many shops are already in the network from the US Department of Transportation's public FMCSA registry, with just a name and a number. Joining fills in what a registry can't: services, call-out fees, hours, cities covered and whether they handle semis.
• A page for dispatch teams that shows the portal with example shops, and a demo they can click through without touching a real shop or the live system.

For dispatch teams: one screen from the breakdown to the truck arriving.

The app: app.sendhercules.com

Where the work happens. Dispatchers sign in with an invite from their company's admin; shops never need an account.

The app's sign-in page. Everything behind it belongs to the dispatch companies that use it, so the views below come from the public demo, which runs on sample data.

A search in the demo. The shops in it are real public registry listings, so their names and numbers are blurred here; the call history beside them is made up.

• One search, every shop nearby. Type a street address, a town or a ZIP and the service needed. The team's own shops, shops that joined Hercules, tow companies from the FMCSA registry and the nearest Google listings come back in one list, on a map.
• Ranked by how shops have shown up. The same order every time: the team's own Preferred marks, then shops that handle semis, then how their trucks have arrived for this team, then how often they answer, then distance. Good work with a team moves a shop up that team's list.
• Calls, quotes and jobs in one place. A checklist of what to ask on the call, every quote on a breakdown side by side, and a job the whole team can see, pick up or take over.
• Arrival checks and live tracking. When the due time passes the app asks whether the truck arrived. The dispatcher can text the tow truck and the stranded driver a tracking link; the tow truck taps "On my way" or "Running late", and "I'm with the driver" closes the job.
• Checked before it counts. Every shop application is reviewed before dispatchers see it, and a certificate of insurance is checked before a shop shows as Insured.
• Each company's data stays its own. Prices, notes and driver ratings are seen only by the team that logged them.

An admin's Usage page in the demo, with a made-up company and agents: searches, calls, dispatches and the average time from search to dispatch.

The join form shops fill in. Nothing goes live until it has been checked.

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